Policies & Help
1. Return an item for a refund
If you’ve changed your mind about an item you bought or there’s something wrong with it, you can request a return by phoning or texting us at (818) 324-9802 or send us an email at info@BestInWarhol.com within 14 days of your receipt of the item. Let us know which item you care to return and the reason for the return.
If your request is made within our 14 day return policy, Best In Warhol will accept your return request and offer a full refund. Best in Warhol will email you a return FedEx shipping label which you will have to attach to the outside of the shipping boards. We will send an email to you with the subject line “Send the item back” with all the details of your return request. You’ll need to ship the item back before the date stated in this email. If you don’t ship the item back by that date, we may close your request and you will not receive a refund.
When you return an item, it should be returned in the same condition in which it was received and packaged in the original shipping boards, securely taped around the perimeter. You are responsible for packing up the item and return it to Best In Warhol’s office located at 6300 Variel Ave, Apt 309, Woodland Hills, CA 91367. You are responsible for the shipping costs which will be deducted from your refund.
If the return item is damaged, or is damage during return shipping because it wasn’t packaged correctly, Best In Warhol will deduct from your refund our cost of the shipping. All items that have a total cost of $750 or more will require a tracker service with signature confirmation.
2. Cancelling An Order
If you want to cancel an order, you’ll need to contact Best In Warhol directly and ask if they can cancel it for you. Best In Warhol can either accept or decline your cancellation request. If you need to cancel an order, let us know as quickly as possible. If we have already shipped your order, we won’t be able to cancel it.
If your purchase contained more than one item, the entire order will need to be canceled – you can’t cancel individual items.
3. Getting Help with an item that hasn’t arrived.
If the estimated delivery date for your orer has passed and your item hasn’t arrived, you can let us know by reporting that you didn’t receive it.
First check the delivery information, and if the expected delivery ate has passed, let us know that it hasn’t arrived. Remember, your item may still be in transit. Find the item in your FedEx shipping information to see the expected delivery date, the address it’s being shippe to, and the latest tracking updates.
If your order arrives after you’ve reported it you can close your request. This lets us know that the issue has been resolve.